Enter 4-digit code, then 5 for TEST, then 1 on the keypad (for example, if your 4-digit code is 1234, enter 1234 51).The Panel will beep to indicate change.Please note the time will need to be keyed in as Military time Please note, even though the date and time are correct on the panel display, you may need to reset the date and time, in some cases this will make the yellow triangle go away. The communication error should clear in approximately 2-3 minutes. Intentionally set the alarm off by opening a door with an alarm sensor, then allow the alarm to sound for 45 seconds.Contact the monitoring center (8) to place the account on TEST for 10 minutes.Press # at this point the panel may beep again and the yellow triangle will go away, in the event it does not, refer to step 9.The siren will sound (beep) for a few seconds.Scroll right using arrow key to “System test” then press * key.Enter your 4 digit code used to arm and disarm the system.The landline phone must be on the receiver and cannot be in use for this test.
If dial tone is present, make sure all windows and doors are closed and the system is reading “Ready to arm” on panel.Check the telephone line for dial tone.Steps to perform a Communication Test or Comm Test: It could be possible the dial tone service was interrupted at your location. This means the alarm failed to communicate with monitoring at one time. Important: Once power is lost and the backup battery is drained, it can take 24-48 hours for the battery to recharge. As long as power and internet/Wi-Fi are in place, the cameras will function normally. Without both of these requirements your cameras will not be able to record or display video.
In order for your cameras to operate as they should, they will require both power and an internet/wifi connection. Many of our systems use 2 communication channels to report back to the monitoring station in the event of an outage so that if one communication method is down there is a redundant method in place. Should this communication channel go down your system will no longer be reporting back to the monitoring station. As long as these methods are operating your system will be reporting back as normal. These can vary from traditional phone lines, cellular signal backups, and the internet. The panels use various forms of communication channels to report back to the monitoring station. When the power has been restored the panel will automatically recharge its internal battery. Once the system has used all of its backup battery it is no longer reporting back to the monitoring station. Some batteries will last much longer depending on the age of your panel and battery. There are 2 issues in regards to your system’s connection back to HTC.Īll HTC security systems have a battery backup system that will last at least 2-4 hours during a power outage.